SABC Career Guide (“us,” "we," or “our”) is committed to protecting and respecting your privacy in connection with your use of our website, www.sabccareerguide.co.za (the “Website(s)”), applications (“Apps”) and other products, services and features thereof (the Website, the Apps and such other products, services and features are collectively referred to herein as the “Product” or “Products”, which may be updated from time-to-time at the sole discretion of SABC Career Guide).
This privacy policy (“Privacy Policy”) and any other documents referred to herein set forth the basis on which any personal data we collect from you, or that you provide to us, in connection with the Products will be processed by us.
Please read the following carefully to understand our practices regarding your personal data and how we will collect, use and disclose your personal data. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at http://go.adr.org/privacyshield.html.
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DATA WE MAY COLLECT
We may collect and process the following data about you:
- Personal data including, for example, your name, e-mail address, password, and in certain instances, telephone number, data about your usage of the Products and data collected by tracking technologies as further described in section 4 below that may identify you as an individual or allow online contact with you as an individual.
- SABC Career Guide does not collect or process credit or debit card (“Payment Card”) data.
- Device information such as operating system version, device type, and system performance data.
- Data collected via tracking technologies, as fully described in section 4.
- All the information you need to fill in the open text fields during account registration is mandatory. Any failure to complete that information or any response SABC Career Guide considers abnormal may result in SABC Career Guide refusing (or being unable) to process your request. You agree that the personal data you provide about yourself or subsidiary account holders to SABC Career Guide will be current, accurate, complete and unequivocal.
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CONFIDENTIALITY AND SECURITY
The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal data, you can contact us at support@sabccareerguide.co.za. Except as described under the “Disclosure of Your Data” section below, we do not provide your personal data to any third party without your specific consent, as defined by applicable law.
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NEWSLETTERS OR OTHER ELECTRONIC COMMUNICATIONS
If you sign up to receive promotional materials from us via email and/or (push notifications) we will use the data you give us to provide the communications you have requested. If you inform us that you wish to cancel email promotional materials by selecting “unsubscribe” at the bottom of such communication or by emailing us at support@sabccareerguide.co.za, we will remove you from our mailing list. If you no longer wish to receive push notifications, you may turn them off at the device level.
If you provide your phone number to us directly or through a third-party for the specific purpose of receiving an SMS message with a link to our Apps, you will receive such SMS message (the “SMS Service”). Standard text message rates will apply.
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TRACKING TECHNOLOGIES
SABC Career Guide and our analytics partners use technologies such as cookies, beacons, tags, and scripts to enable a service to recognize your device so you don't have to provide the same data several times during one task, to recognize that you may have already given a username and password so you don't need to do it for every web page requested, and to measure how people are using the Products.
We use local storage, such as HTML5, to store content data and preferences. Third parties with whom we partner to provide certain features on the Products also use HTML5 to collect and store data. Various browsers may offer their own management tools for removing HTML5.
We partner with third parties, such as Facebook and Google, to manage our advertising of the Products on other sites or platforms as well as across your other devices based on your past visits to our Website. Our third party partners may use technologies such as cookies to gather data about your activities within the Products to deliver such advertising to you, such as retargeting ads. We are not always able to respond to do-not-track signals. For more data about interest-based ads, including how to opt-out of having your web-browsing data used for behavioral advertising purposes, please visit www.aboutads.info/choices. Please note that this does not opt you out of being served ads. You may continue to receive generic ads on these third party platforms. You may also opt out of receiving ads across devices by adjusting your ad preference in your Google account.
We use third party trackers to let us know when users have visited the Products by “clicking-through” our sponsored advertising or content hosted on third party platforms. The Products use Google Analytics code to gather statistical data. Google Analytics sets cookies to help us accurately estimate the number of visitors to the Products and the volumes of usage of the Products. This is done to ensure that the Products are available when you want them and are fast.
For more data on how Google Analytics processes this data, visit www.google.com/analytics.
We will acquire consent from you in order to use such trackers to the extent required by applicable law.
MOBILE ANALYTICS
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record data such as how often you engage with the app, the events that occur within the app, and aggregated usage and performance data. We may link the data we store within the analytics software to any personal data you submit within the mobile application.
LOG FILES
As true of most websites, we gather certain data and automatically and store it in log files. This data may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
If you receive the HTML-formatted version of our email newsletter, your opening of the newsletter is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
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WHERE WE STORE YOUR PERSONAL DATA
All data you provide to us through the app is stored on our secure servers located in the US and/or South Africa. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and suggest that your change your password frequently.
Unfortunately, the transmission of data via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
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YOUR DATA RIGHTS
As you may know, a recent European Union law called the General Data Protection Regulation (“GDPR”) give certain rights to applicable individuals in relation to their personal data. Accordingly, we have implemented transparency and access controls to help such users, including residents of the EU, Switzerland, and the United Kingdom exercise those rights. As required under applicable law, the rights afforded to you are:
A right of access: you have the right to obtain (i) confirmation as to whether personal data concerning you are processed or not and, if processed, to obtain (ii) access to such data and a copy thereof.
A right to rectification: you have the right to obtain the rectification of any inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
A right to erasure: in some cases, you have the right to obtain the erasure of personal data concerning you. Upon request, SABC Career Guide will permanently and irrevocably anonymize your data such that it can never be reconstructed to identify you as an individual. However, this is not an absolute right and SABC Career Guide may have legal or legitimate grounds for keeping such data.
A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.
A right to data portability: you have the right to receive the personal data concerning you which you have provided to SABC Career Guide, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from SABC Career Guide. This right only applies when the processing of your personal data is based on your consent or on a contract and such processing is carried out by automated means.
A right to object to processing: you have the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you when such processing is based on the legitimate interest of SABC Career Guide. SABC Career Guide may, however, invoke compelling legitimate grounds for continued processing. When your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of such data. You may, in particular, exercise that right by clicking on the “unsubscribe” link provided at the bottom of any messages received, or by contacting support@sabccareerguide.co.za.
A right to lodge a complaint with the competent supervisory authority: you have the right to contact the supervisory authority to complain about SABC Career Guide’s personal data protection practices.
A right to give instructions concerning the use of your data after your death: as required by applicable law, you may have the right to give SABC Career Guide instructions concerning the use of your personal data after your death. To exercise one or more of these rights, you can email support@sabccareerguide.co.za.
You may access your personal data to modify or update at any time via an online account, or by emailing support@sabccareerguide.co.za.
We will respond to your request in a reasonable timeframe in accordance with applicable law.
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USES MADE OF THE DATA
We use information held about you in the following ways:
To provide you with the app.
To answer your questions or requests for information or handle your complaints.
To ensure that content provided by the app is presented in the most effective manner for you and for your computer or other device.
To provide you with promotional communications, such as email, to the extent that you have provided consent to receive such communications under applicable law.
To carry out our obligations arising from any agreements entered into between you and us.
To allow you to participate in interactive features of the app, when you choose to do so.
To notify you about updates or changes to app features and content.
To understand your broad, non-specific geographic location to help us identify groups of users by general geographic market (such as zip code, state or country).
To serve our advertisements to you through third party platforms, such as Facebook or Google, on other sites and apps or across your devices, to the extent that you have provided consent for such uses under applicable law.
To provide you with the SMS Service to the extent that you have provided consent for such practices under applicable law.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
If you are an existing customer, we will only contact you by electronic means (e-mail or in-app communication) with information except if you opt-out to such communications.
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LEGAL BASES OF PERSONAL DATA PROCESSING
In accordance with GDPR, SABC Career Guide provides the following information regarding its Article 6 legal bases for personal data processing:
The performance of the contract (the SABC Career Guide Terms & Conditions) between you and SABC Career Guide for the data processing relating to your use of SABC Career Guide’s app;
SABC Career Guide’s legitimate interest, more specifically:
Our business interest in providing you with emails and push notifications for timely introductory materials and information about your SABC Career Guide account and our app features and updates.
Our business interest in offering you particularized or adapted content based on your usage of the app.
Our business interest in collecting data regarding your general usage activities for the purpose of improving our SABC Career Guide user experience.
Our business interest in requesting that you partake in surveys in order to better understand your needs and expectations.
Our business interest in providing you the opportunity to invite a friend to SABC Career Guide and share information about your SABC Career Guide activities with your connected friends.
Our business interest in providing you with customer service communications regarding your account, questions about our content offerings or your mindfulness practice, or any other matters directed to customer service staff, in order to have clear and easy communication with you and to respond to all your requests.
Our business interest in collecting data related to unplanned downtime or errors in the app.
Our business interest in complying with our legal obligations.
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DISCLOSURE OF YOUR DATA
We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may also disclose your personal data to third parties as follows:
In some circumstances, based on your specific requests, we may need to disclose your personal data to a third party so that it can provide a service you have requested from such party, or fulfill a request for data from such party. An example of this is the SMS Service.
In some circumstances, we may disclose the personal data that you have provided to SABC Career Guide to a third party that offers and/or provides goods or services complementary to our own for the purpose of enhancing our users’ experiences by offering you integrated or complementary functionality or complementary services.
If SABC Career Guide’s service providers (like hosting, IT maintenance, market analytics, and payment service providers) require this data to provide services to SABC Career Guide. SABC Career Guide requires each of its service providers to agree to maintain the confidentiality and security of your personal data.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If SABC Career Guide or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation such as to comply with a subpoena, bankruptcy proceedings, similar legal process, or in order to enforce or apply our agreements with you; or to protect the rights, property, or safety of SABC Career Guide, our customers, or others. This includes exchanging data with other companies and organizations for the purposes of fraud protection and credit risk reduction. With third parties, such as Google and Facebook, in order to serve SABC Career Guide advertisements on such third party platforms, to the extent that you have consented to such practices under applicable law.
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DATA RETENTION
The retention periods applied by SABC Career Guide comply with applicable legislation in effect on the date hereof, namely:
For data relating to your account: such data will not be retained beyond your request that your account be deleted.
For transactional data relating to your purchases: such data is kept for the entire period of the contractual relationship, then in accordance with legal obligations and applicable statute of limitation periods.
For data collected based on your consent to receive our marketing communications: we will use such data until you withdraw consent or applicable law requires that such data is no longer used.
When your data are collected in the context of requests/queries: such data are kept for the period necessary to process and reply to such requests or queries.
When cookies or other trackers are placed on your terminal, they are kept for a period of 12 months.
Other data will be kept as long as necessary for the purposes pursued and in compliance with our legal obligations, including the applicable statute of limitations.
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WITHDRAWAL OF CONSENT FOR PROCESSING ACTIVITIES
To the extent that you have provided appropriate consent under applicable law to certain processing activities, such consent can be withdrawn at any time by emailing support@sabccareerguide.co.za.
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LINKS TO THIRD PARTY SITES
The app and website may, from time to time, contain links to and from our partner networks, advertisers and affiliates. If you follow a link to any of these external websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their policies. Please check these policies before you submit any personal data to these external websites.
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SOCIAL MEDIA WIDGETS
Our app and website includes social media features, such as the Facebook Like button, and widgets, such as the “Share” button, or interactive mini-programs. These features may collect your Internet protocol address, which page you are visiting on or Products, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our Products. Your interactions with these features are governed by the privacy statement of the company providing it.
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USE OF SABC Career Guide BY MINORS
Individuals under the age of 18, or the applicable age of majority, may utilize the app only with the involvement and consent of a parent or legal guardian, under such person's account.
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DATA POSTED ON FORUMS
SABC Career Guide users may have the ability to post content to one or more SABC Career Guide forums. All such users may request and obtain removal of such posted content by contacting SABC Career Guide at support@sabccareerguide.co.za and specifically identifying the content to be removed. Please be advised that any such removal does not ensure complete or comprehensive removal of all traces of the content posted.
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CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our data practices. If we make any material changes we will notify you by message, email (sent to the e-mail address specified in your account) or by means of a notice in the app prior to the change becoming effective. We encourage you to periodically review this page for the latest data on our privacy practices.
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CONTACT AND EEA REGISTERED AGENT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@sabccareerguide.co.za.
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TRANSMISSION TO OTHER COUNTRIES
The subsidiaries, service providers or other third parties listed above to whom SABC Career Guide may disclose your personal data may be domiciled abroad, and in particular outside the European Union, Switzerland, and the United Kingdom.
In such case, SABC Career Guide will require them to take, in accordance with applicable legislation, all organizational and technical measures that permit ensuring an adequate level of protection of your personal data, such the use of
Standard Contractual Clauses approved by the European Commission and/or ensuring certification with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Frameworks.
Moreover, we participate in and have certified our compliance with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Frameworks (https://www.privacyshield.gov/). SABC Career Guide is committed to subjecting all personal data received from European Union (EU) member countries, Switzerland, and the United Kingdom, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov/list
SABC Career Guide is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequent transfers to a third party acting as an agent on its behalf. SABC Career Guide complies with the Privacy Shield
Principles for all onward transfers of personal data from the EU, Switzerland, and the United Kingdom, including the onward transfer liability provisions.
For personal data covered by Privacy Shield, you have the ability to opt-out of whether such personal data is disclosed to a third-party (apart from service providers) or is to be used for a purpose that is materially different for the purpose for which it was originally collected or subsequently authorized. You can contact SABC Career Guide at support@sabccareerguide.co.za in order to make such choices.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, SABC Career Guide is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, SABC Career Guide may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
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Contact Information
If you have any questions about the ways in which we collect and use your information described above and in the Privacy Policy, your choices and rights regarding such use, please do not hesitate to contact us at:
Email: support@sabccareerguide.co.za